ReelPay Privacy Policy

This Privacy Policy (“Policy”) describes how ReelPay Inc. (“ReelPay”, “we”, “us” or “our”) collects, stores, uses, and protects information. ReelPay's services include merchant processing services, websites, mobile applications, products, and any other features, technologies, or functionalities, including the customer support we provide ( the “Services”). This Policy applies to and all other ReelPay websites on which it appears (the “Website”).

Our Privacy Policy may vary depending on the country or region in which we operate to conform with local policies and legal requirements.

We may process information from the following types of users.

  1. Visitors to our Site;

  2. Merchants who sign up for our Services (“merchants” mean any business that uses our Services to process payments, including non-profit organizations that use our Services to accept donations and “aggregators” that use our Services on their payment platforms);

  3. Shoppers (“shoppers” are individuals and non-profit organizations that pay invoices forwarded to the merchant by ReelPay at checkout, request a refund, use our Services, or indirectly interact with ReelPay when donating to the merchant);

  4. Payees who request payment (“Payments”) from merchants via cryptocurrency and use the Services (e.g., employees, contractors, vendors, or clients of exchange).

What kind of information do we collect?

We collect different types of information when users interact with us. The information we collect depends on the type of user. We collect information that you choose to provide to us when you use our Services. We may also collect information from your device automatically. The following sections provide you with more details.

  1. Visitors to our Site; we may collect the following information about visitors to our Website:

  • Technical information including IP address; the type of browser, device, and operating system you use; the identifier associated with the device you use to access our Website; the pages you visit and the features you use; the date and time of access; the address of another website which you navigate from or to; and information about your Internet service provider

  • Email address (for example, when you subscribe to our blog or choose to receive other marketing materials)

  • Phone number (for example, when you contact our sales team or media team or choose to join our media listings)

  • Full name (e.g., when you submit a support request)

  • Country

  1. Merchants (including businesses such as non-profit organizations and aggregators); during the onboarding process, we may collect the following information about the beneficiary or any user on the merchants' account (including non-profit organizations and aggregators that use our Services on their payment platforms). We may also collect information about aggregators. The information we collect depends on our compliance analysis and your risk profile.

  • Merchant qualification information

  • Merchant email address

  • Business proof

  1. Shoppers; we may collect information when shoppers indirectly interact with ReelPay to pay the merchant's invoice, request a refund, and/or make a donation.

  • When you pay a ReelPay invoice, we collect:

  • Technical information including IP address; the type of browser, device, and operating system you use; the identifier associated with the device you use to access our Website; the pages you visit and the features you use; the date and time of access; the address of another website which you navigate from or to; and information about your Internet service provider

  • Products purchased at the relevant merchant and the price

  • Email address

  • Encrypted wallet address

  • When you request a refund, we collect:

  • Amount

  • Currency

  • Email address

  • Encrypted wallet address

  • Invoice Number

  • When you make a donation, we may collect as appropriate:

  • Amount

  • Currency

  • Email address

  • Full name

  • Address

  • Phone number

  • Employer

  • Professional title

The city where you are employed

We may collect the information above from merchants or directly from shoppers. The collection of this information improves our ability to provide our Services and allows our system to send emails directly to shoppers to obtain a cryptocurrency refund address when the payment is abnormal (e.g., overpayment, underpayment, etc.). It also provides a smoother payment experience for merchants and shoppers.

  1. In addition, we may collect and store information solely for the benefit of the merchant and provide invoice service at the precise request of the merchant. Information that a merchant may request about a shopper may include:

  • Name

  • Address

  • Information about the computer or mobile device you use to access our Website, including the hardware model, operating system and version, the browser you use, IP address, and other device identifiers;

  • Information about your use of the website, log information of the server which may include but is not limited to your login details, date and time of access, pages viewed, your IP address, time spent on our Website, and the website you previously visited just after our Website;

  • Bandwidth upload and download speeds, the amount of available and used storage space on your device, and other statistical information about your device.

How we use cookies

We may collect information about your activities on our Website through first-party and third-party cookies, clear GIFs or web beacons, or other identifiers or technologies, including similar technologies that may evolve over time. We refer to these technologies collectively as cookies.

We may allow third parties to use cookies on our Website. Information collected by cookies may be shared with and used by us, others on our behalf, or third parties subject to their privacy policies. The information may be used on this Website or other websites or services, including those that may not be operated by us. When users use our Website or online Services, other parties may collect personally identifiable information about individual online activities over time and across different websites. Please go to our Cookie Policy to learn more information about our use of cookies.

Why do we collect personal information?

We use the information we collect to operate our business, to provide our services, to conform to other purposes permitted or required by law, and to provide you with a smooth, efficient, and customized experience. Specifically, we may use your information to:

  • Provide our services (including customer support);

  • To process transactions and send notifications about your transactions;

  • Resolve disputes, collect fees, and troubleshoot problems;

  • Communicate with you about our Services and business and inform you of matters important to your account and/or use of the Website. We also use your personal data to respond to any questions, comments, or requests you may have for us and to process any complaints;

  • Comply with applicable laws and regulations;

  • Establish, exercise, and defend legal rights;

  • Monitor and report compliance issues;

  • Customize, measure, and improve our business, Services, and the content and layout of our Website and apps (including developing new products and services, managing our communications, determining the effectiveness of our sales, marketing and advertising, analyzing and enhancing our products, Services, Website, and apps, ensuring the security of our networks and information systems, performing accounting, auditing, invoicing, reconciliation and collection activities, and improving and maintaining the quality of our customer service);

  • Data Analysis;

  • Provide targeted marketing, service update notifications, and promotional offers based on your communication preferences and measure their effectiveness. For marketing purposes, we will contact you via email and ask for your consent, unless it is not required by law. You always have the right to unsubscribe from our emails through the link in our newsletter, for example;

  • Perform risk management, including comparing the accuracy of the information and verifying it with third parties, and identify and prevent fraud and other prohibited or illegal activities, claims, as well as other liabilities;

  • Enforce the terms of our contracts.

How we protect and store personal information

We take information protection very seriously. Our management, technology, and physical security measures are designed to protect the personal information we have, and we use internal policies and procedures to ensure the security of our data.

How we share data with third parties

We may disclose information that we collect from our affiliates and third parties. For example, we may share information with

  • Other ReelPay entities, including those helping detect and prevent potentially unlawful conduct and violations of our policies, and decision-makers about our products, services, and communications;

  • Service providers that help operate our business and offer our services, such as cloud service providers that offer cloud infrastructure, providers of identity verification solutions and other due diligence solutions, providers of customer service solutions, providers of web analytics, and providers of marketing automation platforms;

  • Law enforcement, government officials, regulators, our banks, and other third parties according to subpoenas, court orders, or other legal processes or requirements, if applicable to ReelPay; third parties when we believe that it is necessary to disclose and report suspected illegal or fraudulent activity or to investigate violations of our Terms of Use;

  • Merchants, for example, in cases of suspected fraud or connection with an ongoing investigation.

Your Choices

You can control the use of cookies at the individual browser level. If you reject cookies, you can still use our Website, but the use of certain features or areas of our Website may be restricted. You can control how your browser accepts cookies. For more information, see your browser's help documentation. You can also use our Cookie Preference Center to manage your cookie preferences. For more information about the use of cookies, please see our Cookie Policy.

As of the last update date of this Policy, there is no generally accepted response to the "Do Not Track" initiated by your browser. Therefore, we do not respond to such signals or other mechanisms that reflect your choice of permission to collect personally identifiable information about your online activities over time and across third-party websites or online services.

Changes to this Policy

The Company may revise, modify, update and/or supplement this Privacy Policy at any time in its sole discretion and without notice. When we change this Privacy Policy, we will notify all users of our Website and make the revised Privacy Policy available on the Website.

Contact Information

If you have any questions or concerns about our Privacy Policy or practices, you may contact us at

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